Involved in the Software development including Pipe2000 engines (KY Pipe, Surge, Gas, Steam, and Fire) and provide direct technical support:
Software office:
- Don J. Wood Ph.D, Civil Engineering (859.257.3436), don@kypipe.com
- Srinivasa Lingireddy Ph.D, Civil Engineering (859.519.2494), srini@kypipe.com
- Bill Gilbert BS, Civil Engineering (859.257.4941), bill@kypipe.com
- Doug Wood MS, Computer Engineering (859.263.0401), doug@kypipe.com
- Jana Faith BS, Civil Engineering (812.843.4145), jana@kypipe.com
Training and Marketing Director:
- Kate Wood BA, Clemson University (859.263.2234), fax (859.263.0401), orders@kypipe.com
Tech support guidelines:
- Wendy Basil BA, University of Kentucky (859.684.9023), fax (859.263.0401), wendy@kypipe.com
Questions concerning:
In order for the tech support team to better serve you and other customers, if you feel you must contact more than one tech support team member regarding the same problem, please notify the other team members when you have received a response. This saves team members' valuable time and will allow them to more quickly and efficiently answer other tech support questions.
- Always make sure you have updated to the most recent version first!
- For questions regarding an existing model, we can often provide a quicker response if you first email a copy of the p2k file with a description of your problem or question.
Cost, ordering, and training information:General questions:
System setup, analysis, and hydraulic questions:
Software installation, authorization/access, networks versions:
Surge2000 and Surge5:
GoFlow2000:
Gas and Steam2000:
Calibration: